National Friendly has negotiated a special deal with Riverford Organics, exclusively for Club Together readers. When you open your Healthcare Deposit Account before the 30th April you’ll receive a fresh box of organic vegetables delivered directly to your door, every fortnight, for 2 months, (worth over £55)*. Plus, a Riverford Farm cook book (RRP £16.95) to inspire you, and help you bring out the best in the veg from your fortnightly box.
Reader review: Michael gets answers
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Club Together reader Michael Cottrell met with Richard Sear, Chief Executive of National Friendly to ask the important questions when it comes to private medical insurance.
Michael Cottrell: Need to Know
• Club Together reader
• Employment history - Operations Director
• Still busy doing consultancy, charity work and playing golf!
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Michael: What are the selling points of your product?
Richard: With many private medical insurance policies, once you reach a certain age, your premiums can rise alarmingly if you’ve made a claim. But our Healthcare Deposit Account has premiums which are fixed for the next 5 years. So it’s great for people on a fixed income because they know exactly where they stand.
Cash if you claim, cash if you don’t.
75% of your premium goes towards covering your health risk but the other 25% goes into your personal deposit account so you’re building a pot of money that is used if a claim is made. However, if you don’t need to claim the pot of money will continue to grow and it’s down to you how you use it.
Michael: Does a customer have enough cover to claim from day one of their policy?
Richard: Yes, because when you take out a policy your monthly premium will include a mandatory £10, £15 or £20 ‘top up’ payment. You pay this for the first ten years of your policy to help cover any claims while you are building up the money in your personal deposit account.
Michael: Are there any penalties for people who claim?
Richard: No, none at all because the cost of your claim is fixed – i.e. if you need to make a claim, a percentage of the cost comes from your personal deposit account, while the majority of the payment comes from the scheme.
Your premiums will not rise after you’ve made a claim, you simply pay a larger percentage of each claim from your deposit account as you get older, rising from 10% to 25% at age 65.
Michael: Is there an upper age limit for your policy?
Richard: Yes, the upper age limit is 70. But once you take out a policy, you are covered for life and your premiums will never go up. If we were to include people who are older than 70 it would have an impact on the cost of premiums for everyone. But our underwriters are currently looking at developing separate cover for people aged over 70 which will also be competitively priced.
Michael: What happens to the money in a customer’s personal deposit account on death or termination of the policy?
Richard: The money in your personal deposit account is always yours to use as you wish. If a customer cancels their policy the money remaining in the personal deposit account is given back. On death it will form part of their estate.
Michael: What’s special about your Club Together offer?
Richard: It allows your members to access a great product, from a trustworthy company, which is relevant
to their needs and provides excellent service. We fix your monthly premium for 5 years at a time, which makes this a particularly attractive offer for people on fixed incomes.
We have also negotiated a great deal with Riverford Organics, exclusively for Club Together members. When you open a Healthcare Deposit Account you will receive a medium box of organic vegetables every fortnight for 2 months, together with a copy of the Riverford Farm cook book.
Michael’s rating…
4/5 Price Guarantee
I like the fact that the price of the initial premium is guaranteed for life and should provide sufficient cover for most ailments.
4/5 Service
The fact that medically trained people are at hand to assess the best treatment and reassure the claimant is first class.
3/5 Recognition
Cook book and a healthy supply of organic veg worth over £70 as an incentive to purchase a Healthcare Deposit Account is a
nice freebie for Club Together readers.
5/5 Information
The information pack provided to me is first class.
5/5 Honesty
The history of National Friendly gave me confidence that I was dealing with an organisation of high integrity. Having researched the healthcare products available, National Friendly has a special offering.
Tell me more about the Healthcare Deposit Account
0800 195 9245
(8am-6pm weekdays, calls are recorded for quality purposes)
Small print
* Certain areas are not covered by Riverford Organic delivery. If your postcode is not covered you will be offered an alternative welcome gift.
Prices are correct as at time of print. Subject to terms and conditions.
Paymaster (1836) Ltd (trading as Xafinity Paymaster) is authorised and regulated by the FSA to arrange and administer a number of insurance and investment contracts. Our FSA Registration Number is 315407 and you can check this on the FSA’s Register by visiting www.fsa.gov.uk/register or by contacting FSA on 0845 606 1234. We’ve classified all our clients as ‘retail’ clients which means you have the greatest level of protection and care under the regulatory system although not all complaints or compensation claims may be eligible. We only put you in touch with selected investment and insurance providers as we do not offer our own products. We will not, under any circumstances, give advice or make recommendations. If you need advice you should speak to a financial adviser. We occasionally receive fees or commission for arranging for you to access insurance and investment providers and these providers will tell you how much we receive.
We are covered by the Financial Services Compensation Scheme (FSCS) which means that you may be able to claim compensation if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most investment business (eg life assurance and pensions) are covered. The FSCS pays 100% of the first £30,000 invested and 90% of the next £20,000, so the maximum compensation is £48,000. Insurance arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS. The FSCS does not affect any legal right you may have to compensation.
If you have a complaint please let us know and we will investigate promptly and aim to resolve it to your satisfaction. We will provide you with a copy of our complaint procedure on request and you can also complain to the Compliance Officer at Paymaster (1836) Ltd, Sutherland House, Russell Way, Crawley, West Sussex, RH10 1UH. You can also refer complaints to the Financial Ombudsman Service at South Quay Plaza, London, E14 9SR (Tel 0845 080 1800). Making a complaint will not affect your rights to take future legal action.