Extra reassurance when you’re on the road
If you’ve ever broken down on the roadside, you’ll know how reassuring it is to know that you’ve got roadside assistance with a reputable breakdown company. That’s precisely why we’ve negotiated a special deal with startrescue.co.uk, to provide you with reassuringly comprehensive breakdown cover.
startrescue.co.uk is a service you can call in the event of a breakdown or accident. They are open 24 hours a day, 365 days a year and the company provides a UK-wide service. They offer affordable rescue products to suit the requirements of any motorist and their budget, and furthermore, as a Club Together member you qualify for a 10% discount on the annual fee. And there’s more good news: there’s a range of cover options, so you can customise your policy to your precise needs. This gives you real value for money, as there’s no need to pay over the odds for the cover you simply don’t feel you’ll need.
Who is providing this Breakdown Cover?
startrescue.co.uk’s administration is provided by Call Assist Ltd, who have been providing this service on behalf of many other insurance brands for over 12 years. Call Assist Ltd provides the service through a network of over 1,100 approved Recovery Agents throughout the UK and an additional network in Europe, providing assistance in over 45 countries. The startrescue.co.uk insurance policy is underwritten by Groupama Insurances which is part of the European financial services giant, Groupama. Both Call Assist Ltd and Groupama Insurance Company Limited are authorised and regulated by the Financial Services Authority.
What do you want to do now?
Your at-a-glance Guide to Breakdown Cover from startrescue.co.uk
10% discount for you, your friends and family.
Free access to the vehicle log book facility, automatically reminding you of important dates relating to your vehicle.
Free Legal Expenses Insurance and Accident Claims Service.
Personal cover option.
Keep up to date with all the latest motoring news from around the world with free access to the startrescue.co.uk blog.
Free access to the first breakdown iPhone app ‘start rescue’ which allows you to report a breakdown within 15 seconds, without even having to make a telephone call!
Arrange comprehensive breakdown cover today!
Take a look at the Start Cover options on offer from startrescue.co.uk below. Don’t forget, as a Club Together member, you will be entitled to a 10% discount on these already competitive prices below.
click here for more details on the above polices
What do you want to do now?
Do you have a question about startrescue.co.uk?
Take a look at some of their most frequently asked questions.
What happens if my vehicle breaks down at the roadside?
If your vehicle breaks down in the UK, call our 24-hour rescue line and request assistance. Please quote your registration and have ready the details of your location as well as a contact telephone number. We will first attempt to repair your vehicle by the roadside, but if this is not possible we will recover the vehicle to the nearest garage able to undertake the repair. If this is not possible, providing you have purchased the relevant level of cover, we will arrange transport for you, your vehicle and up to 6 passengers to be recovered to your home address or original destination. If you have chosen our Roadside option, we will recover you to any chosen destination within a 10 mile radius from the scene of the breakdown.
What happens if I have purchased 1 Star cover but need a recovery more than 10 miles?
If you have purchased our 1 Star cover and require a recovery further than your 10 mile entitlement, we will gladly take you to your chosen destination, but will require payment for any additional mileage. Payment must be made over the phone by credit/debit card at the time assistance is required.
What happens if my vehicle breaks down at home?
Provided you have purchased the right level of cover, we will assist you within a one-mile radius of your home address. If we are unable to repair your vehicle, we will recover it to the nearest garage able to undertake the repair. If it is late in the evening, we may advise you to call for assistance the following day when garages, able to effect a repair, will be open.
How quickly will you come out to me?
We aim to have an agent with you in less than 40 minutes, however this may vary in mainland Europe, depending on your location.
Do I get a hire car and how are the costs covered?
If our repairing recovery operator is unable to repair your vehicle within the same working day, or a period agreed between you and our rescue controller, we will pay up to £100.00 towards the cost of alternative travel or car hire, plus a single standard rail ticket to collect the repaired vehicle. This service can only be used to complete a journey if your vehicle is being repaired a minimum of 20 miles from your home address. This process is on a pay and claim basis and authorisation must be gained from our rescue controller.
Are lost, stolen or broken keys covered?
Yes. We will dispatch the most appropriate form of assistance to deal with the situation.
What if my car is stolen or vandalised?
In the event that your vehicle is stolen or vandalised, you should contact your insurance company.
Is there a limit to the distance I can be recovered?
Provided you have purchased 2, 3, 4 or 5 Star cover, no. If your vehicle cannot be repaired at the roadside or a local garage within a reasonable amount of time, we will take you, your vehicle, and up to 6 passengers home or to your destination anywhere in the UK. If you have purchased our 1 Star cover, you are entitled to a recovery within 10 miles of the scene of your breakdown.
What if I want my partner's vehicle to be covered?
You can add further vehicles to the policy online at the time you take out cover and also via the customer lounge if you are already a policy holder.
What happens when my vehicle has to go to a garage, do you book it in?
We will find out if there is a particular garage you wish to be recovered to and ask you to book it in. We can also source a garage for you if necessary and pass you the details.
What European countries do you cover?
If you have purchased the appropriate cover, the following countries are covered under the European extension: Albania, Andorra, Austria, Balearics, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Isles, Corsica, Croatia, Northern Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Serbia and Montenegro, Sicily, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey (west of Bosphorous) and Vatican City.
What happens if my vehicle breaks down abroad?
If you have broken down on a toll or private road in Europe, you must first obtain assistance from the local authorities by using the phones situated along the route. Once you have been recovered off the toll road, you can then contact us for assistance using the numbers printed in the policy wording.
What can't be covered under the policy?
We cannot cover vehicles in excess of 3,500 kg (3.5 tonnes) and vehicles more than 5.1816 metres (17 feet) long, 1.9050 metres (6 feet 3 inches) wide and 2.4384 metres (8 feet) high. Minibuses, limousines, vehicles of a commercial nature or vehicles used for hire and reward. Any request for service if the vehicle is being used for motor racing, rallies, public hire, private hire, courier services or any contest or speed trial or practice for any of these activities. Please refer to your policy wording for full terms and conditions.
What do you want to do now?
Find out more about reliable and efficient cover available from startrescue.co.uk
Call 0800 0280 281 and quote ref ClubWeb or you can visit the website to take out your completely customised breakdown cover with startrescue.co.uk, or to find out more.
Full Policy Terms
Full policy terms & conditions including policy entitlements and exclusions
Policy Terms & Conditions
Details of the companies administering the rescue service
Policy Summary
The free Legal Expenses and Uninsured Loss Recovery full policy terms and conditions, including details of the companies administering the service
Legal Expenses and Uninsured Loss Recovery
The Initial Disclosure Document which provides details of the insurance service provided by startrecue.co.uk
Initial Disclosure Document (IDD)
